Free Training for Chamber Members
Exceeding Customer Expectations
SEPTEMBER 16TH, 2024
AT THE FESTHALLE
FREE FOR CHAMBER MEMBERS
8:30 a.m. to Noon ~OR~ 1:00 to 4:30 p.m.
These are two options, the training is the same at both sessions.
The Leavenworth. Chamber of Commerce is please to announce we are providing a free customer service training for our members!
Voted one of the top two seminars in the world by the Meeting Professionals International Association, this 3.5 training will provide essential tools for your staff.
The training will be presented in person by BWI Learning. There is not a virtual option for this training.
YOU WILL COME AWAY FROM THIS AMAZING EVENT KNOWING . . .
How our Emotional Intelligence Impacts
How We Treat Others
Examples of “Exceed”
The Power of the Customer’s Name
Three Customer Experience Levels
Creating Emotional Attachments
TLC = Think Like Your Customer
Using Pedestal Words
How People Judge Us
Handling Difficult Customers
The Three Levels of Listening
Perception Becomes the Customer’s Reality